Site Reliability Engineering

Site reliability engineering that turns β€œis it down again?” into a question nobody asks.

Reliability that depends on heroics and manual firefighting doesn't scale β€” it burns people out and still drops uptime. We apply engineering to operations β€” automated scaling, self-healing infrastructure, observability, error budgets β€” so the system stays up on its own.

  • SLO-driven
  • Self-healing infra
  • Quieter on-call
99.98%

uptime vs. SLO

βˆ’82%

MTTR

βˆ’68%

on-call pages

99.98%

Uptime against SLO

βˆ’82%

Mean time to recovery

βˆ’76%

Alert noise

βˆ’68%

On-call pages

Why SRE

Reliability is an engineering problem

Heroic firefighting doesn't scale and burns out your best people. SRE makes uptime a measured, automated property of the system itself.

Reliability you can measure

We define SLIs and SLOs from real user journeys, so uptime becomes a tracked target the whole team agrees on β€” not a vibe.

Self-healing infrastructure

Common faults are detected and recovered automatically β€” failed nodes replaced, traffic rerouted β€” so the system stays up without a 3am page.

Incidents resolve faster

Observability, runbooks, and blameless post-mortems drive MTTR down and stop the same incident from recurring twice.

Alerts that mean something

We tune alerting to user-impacting signals and kill the noise, so on-call responds to real problems instead of drowning in pages.

What you walk away with

Reliability, operationalized

SRE only sticks if it's built into how the system runs. You get the targets, the automation, and the practices that keep it reliable after we leave.

  • SLI/SLO definitions and reliability dashboards
  • Error-budget policy that governs ship-vs-stabilize
  • Self-healing and autoscaling automation
  • Observability: tracing, metrics, and centralized logs
  • Chaos-engineering test results and findings
  • Blameless post-mortem templates and incident playbooks

From SLOs to chaos tests

How an SRE engagement runs

  1. 1

    Define SLOs & audit health

    We map user journeys to SLIs, set SLO targets and an error-budget policy, and audit current reliability and alert noise.

  2. 2

    Build observability

    Tracing, metrics, and centralized logging go in so failures are visible and debuggable in minutes, not hours.

  3. 3

    Automate recovery

    Self-healing and autoscaling absorb common faults automatically, removing the manual toil that burns teams out.

  4. 4

    Chaos-test & hand over

    Controlled failure injection proves the system recovers gracefully, then runbooks and post-mortem practice transfer to your team.

SRE, in production

Streamline: uptime engineered up while on-call got quiet

A video-SaaS platform was paging engineers nightly and still missing its uptime promises. We introduced SLOs, observability, and self-healing automation.

Streamline Video

Video SaaS Β· USA

MediaTech Β· SaaS
Mean time to recovery (MTTR)82% faster
Before
baseline
After
βˆ’82%
Service uptime against SLO+0.48 pts
Before
99.5%
After
99.98%
On-call pages per week68% quieter
Before
baseline
After
βˆ’68%
99.98%

Uptime (was 99.5%)

βˆ’82%

MTTR

βˆ’76%

Alert noise

βˆ’68%

On-call pages

β€œOur on-call rotation was a burnout machine β€” pages all night and we still missed our uptime targets. pyronix gave us real SLOs and self-healing infra; the system recovers itself now, and the team finally sleeps.”
β€” Head of Infrastructure, Streamline Video
KubernetesPrometheusGrafanaOpenTelemetryTerraformAWSRead the full case study

Straight answers

Site reliability engineering questions

What is site reliability engineering?

Site reliability engineering (SRE) applies software-engineering practices to operations to make systems more reliable, scalable, and efficient. Instead of relying on manual firefighting, SRE defines measurable reliability targets (SLOs), automates infrastructure and recovery, and uses error budgets to balance shipping speed against stability.

What's the difference between SRE and DevOps?

DevOps is a culture and set of practices for accelerating software delivery and automating infrastructure. SRE is a specific, measurable implementation focused on reliability β€” it adds SLIs, SLOs, error budgets, and self-healing systems on top of DevOps foundations. Put simply, DevOps asks 'how do we ship faster' and SRE asks 'how do we stay reliable while we do.'

How do you set SLOs and SLIs?

We analyze your real user journeys to identify the metrics that reflect user happiness β€” Service Level Indicators like API success rate and latency β€” then set Service Level Objectives (targets such as 99.95% success) that match what users actually need. SLOs are deliberately not 100%; the gap becomes your error budget for safely shipping change.

What is an error budget and why does it matter?

An error budget is the small amount of unreliability your SLO permits β€” for a 99.95% target, that's the remaining 0.05%. It turns reliability into a shared, quantified decision: while budget remains, teams ship freely; when it's spent, the focus shifts to stability. It ends the endless 'features vs. reliability' argument with data.

Do you implement chaos engineering and self-healing?

Yes. We run controlled failure injections β€” terminating nodes, adding latency, killing dependencies β€” to verify the system fails over gracefully, and we build self-healing automation that detects and recovers from common faults without paging a human. Reliability you've tested under failure is the only kind you can trust.

Make uptime an engineered property.

Tell us your reliability targets and where the pages come from. We'll set SLOs, build the observability and self-healing, and prove it under chaos testing.

2000+ vetted engineers Β· 3 global hubs Β· 98% client retention

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