Your system, watched around the clock
live since 2019 · 99.97% uptime
P1 critical
15 min
P2 major
1 hr
P3 minor
next day
Production breaks at 2am, on holidays, during your biggest launch — and an unsupported system makes it your problem. We keep your apps stable, secure, and fast with dedicated 24/7 monitoring, rapid incident response, dependency upgrades, and security patching.
Application uptime under SLA
P1 incident response
Faster incident resolution
Unplanned downtime
Why proactive support
We carry the operational overhead so your team ships features instead of fighting fires — and so the fires stop starting.
Dedicated 24/7 monitoring and on-call response means most issues are detected and mitigated before a single user reports them — not after the angry tweet.
Tiered response times down to 15 minutes for P1, monthly availability reports, and a defined escalation path. Reliability becomes a number, not a hope.
Continuous scanning and fast security hotfixes close the window between a CVE going public and your system being protected — measured in hours.
We engineer out recurring failures, keep dependencies current, and tune performance — so your team ships features instead of fighting the same fires.
From onboarding to monthly review
Four steps turn an unsupported app — even one we didn't build — into a system that's watched, patched, and improving.
We audit the system, wire up monitoring and dashboards, and document architecture and escalation paths — even on software we didn't build.
Alert thresholds and incident playbooks are set against real traffic, so responses are fast, consistent, and not reinvented at 2am.
24/7 monitoring, scheduled patching, dependency upgrades, and on-call incident response keep production stable, secure, and fast.
SLA reports, post-mortems, and reliability work each month drive incident counts down and uptime up over time.
Inside the support practice
Keeping production healthy takes more than an inbox. Pick the capability you need most — or run them together as one managed service.
Support, in production
A retail-SaaS company ran on reactive break-fix support — founders woke up to outages and engineers lost days to firefighting. We took over monitoring and incident response.
Cobalt Retail Cloud
Retail SaaS · USA
MTTR (was ~6 hrs)
Unplanned downtime
Hours lost to firefighting
Uptime under SLA
“Our founders used to get the outage alerts before our own engineers did. pyronix took over monitoring and the 2am pages just stopped — we went a full quarter without a customer-facing outage for the first time ever.”
Straight answers
They cover everything that keeps a live application healthy after launch: 24/7 monitoring and alerting, incident response against an SLA, security patching and dependency upgrades, bug fixing, performance tuning, disaster recovery, and site reliability engineering. The point is to catch and fix problems before users feel them.
Tiered response times by severity — as fast as 15 minutes for critical P1 outages — plus defined targets for major and minor issues, monthly availability reporting, and a clear escalation path. The exact numbers are agreed up front and measured, not promised loosely.
Yes — that's most of our support work. We start with a short onboarding audit to instrument the system, document the architecture, and write runbooks, so we can operate and improve software we didn't originally write with full context.
Break-fix waits for something to fail and then reacts. Proactive maintenance instruments the system, watches leading indicators, applies patches and dependency upgrades on a schedule, and engineers out recurring failure modes — so fewer incidents happen in the first place and the ones that do resolve faster.
Critical vulnerabilities are prioritized and pushed to production within hours of a fix being available, after a staging verification run, using rolling or blue-green deploys so there's no user-facing downtime. The gap between disclosure and protection closes in hours, not quarters.
Tell us what's running in production and what keeps you up at night. We'll instrument it, set the SLA, and take the 2am call — so you ship features instead of fighting fires.
2000+ vetted engineers · 3 global hubs · 98% client retention
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